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Outreach Manager

Department: Outreach
place Vancouver
Job posted on: September 06, 2022
Hourly: $20 - $30
Experience: 2 years
Type: Full-time

Position Summary

The Outreach Manager will conduct community-based screenings and perform point-of-care testing for all eligible program participants. Responsibilities include screening, counselling and assistance in getting patients to and from medical/lab appointments, locating missing clients/patients and medication deliveries.

The ideal candidate must be self-directed, dependable, resourceful, organized, detail-oriented and enjoy working within a high-performance culture. This person is proud to say that commitment to diversity and passion for helping others are amongst their personal values and is seeking an opportunity that will allow them to exercise these values and make a real difference in the communities we service.

Screening Responsibilities:

Screening Services: minimum five (5) fully worked up participants/day
Conduct screening sessions at community-based agencies (e.g., shelters, injection sites, housing, etc.)

• Setup and takedown screening sites as required;
• Ensure all program participants understand and consent to the full intake process;
• Register patients in database and ensure data requirements are entered appropriately;
• Contact the Ministry to validate health card information for program participants;
• Point-of-care testing, intake coordination and scheduling of medical/lab appointments;
• Ensure consistent education (disease and risk factors) are provided to all participants;
• Provide gift card & cash incentives to qualified patients with appropriate documentation;
• Promote program incentives (e.g., treatment – cell phone/gift cards, friend referrals, etc.);

Outreach Responsibilities:

Primary Outreach Services

• Conduct outreach screenings and support outreach peers as required;
• Bring qualified patients to and from lab/medical appointments;
• Locate missing clients in the community to complete full intake process;
• Engage at-risk individuals to have friends and family tested

Secondary Outreach Services

• Deliver medications to patients;
• Oversee medication remittance and liaise with clinical staff to provide counselling


• Perform clerical work such as emailing, photocopying, faxing and data entry;
• Work to resolve any issues related to clinic and patient services;
• Other duties as required


• Combination of post-secondary education and/or equivalent work experience working within marginalized/(PWUD) communities;
• Ability to work between the hours of 8:00 a.m. and 8:00 p.m. Monday to Friday


• Fluent in English; proficiency in other language is an asset;
• Strong written and oral communication skills;
• Demonstrated ability to effectively resolve conflicts and deescalate situations;
• Strong problem‐solving skills, ability to multi-task and work well under pressure;
• Strong focus on delivering quality customer service and patient care;
• Superior organizational, planning and record keeping skills;
• Ability to build strong relationships with new people and organizations;
• Ability to work independently, lead and work within a team;
• Establish positive working relationships with others, both internally and externally;
• Enthusiastic and creative with a positive attitude;
• Experience with computers and good working knowledge of Microsoft Office products;
• Demonstrated ability to anticipate problems/conflicts and take appropriate actions;
• Ability to accept feedback, take initiative, and work in a culturally diverse environment

Please note: Personal Protective Equipment (PPE) will be worn at all times.
HepCURE has established very stringent policies and procedures to ensure safety of all staff and clients.

Personal information

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