Careers

Position Summary

The Clinic & Outreach Coordinator will handle day-to-day clinic operations: ordering supplies, inventory management, administrative tasks, perform point-of-testing and counsel of program participants as instructed and clean the office regularly. In addition, outreach responsibilities include taking qualified patients to and from medical/lab appointments, locating missing clients/patients, attending home visits and delivering medication.

The ideal candidate must be self-directed, dependable, resourceful, organized, detail-oriented and enjoy working within a high-performance culture. This person is proud to say that commitment to diversity and passion for helping others are amongst their personal values and is seeking an opportunity that will allow them to exercise these values and make a real difference in the communities we service.

Clinic Responsibilities:

Supply Management & Cleaning
Manage and oversee supply inventory requirements:
• Ordering of supplies from approved vendors;
• Monitor weekly inventory requirements and coordinate with head office
and suppliers to order appropriate volumes of supplies, stock the clinic and ensure receipt of deliveries;
• Manage administration and reconciliation of gift cards and cell phones;
Cleaning the office space between patient screenings and at the end of each workday

Screening Services
• Ensure all program participants understand and consent to the full intake process;
• Register patients in database and ensure data requirements are entered appropriately;
• Contact the Ministry to validate health card information for program participants;
• Point-of-care testing, intake coordination and scheduling of medical/lab appointments;
• Ensure consistent education (disease and risk factors) are provided to all participants;
• Provide gift card & cash incentives to qualified patients with appropriate documentation;
• Promote program incentives (e.g., treatment – cell phone/gift cards, friend referrals, etc.)
• Locate missing clients in the community to complete full intake process

Administrative Support
• Provide office support with other administrative functions (e.g., uploading faxes, patient
adherence calls, telephone registrations, reviewing and updating program data, etc.);
• Locate missing clients in the community to complete full intake process

Outreach Responsibilities:

Outreach Services

• Bring qualified patients to and from lab/medical appointments;
• Locate missing clients in the community to complete full intake process;
• Deliver medications to patients as needed (e.g., weekly);
Oversee medication remittance and liaise with clinical staff to provide counselling;
• Attend outreach screenings and support outreach peers as required

Other:

• Perform clerical work such as emailing, photocopying, faxing and data entry;
• Work to resolve any issues related to clinic and patient services;
• Other duties as required

Qualifications:

• Combination of post-secondary education and/or equivalent work experience working within marginalized/(PWUD) communities;
• Ability to work between the hours of 8:00 a.m. and 5:00 p.m. Monday to Friday;

Competencies:

• Fluent in English; proficiency in other language is an asset;
• Strong written and oral communication skills;
• Demonstrated ability to effectively resolve conflicts and deescalate situations;
• Strong problem‐solving skills, ability to multi-task and work well under pressure;
• Strong focus on delivering quality customer service and patient care;
• Superior organizational, planning and record keeping skills;
• Ability to build strong relationships with new people and organizations;
• Ability to work independently, lead and work within a team;
• Establish positive working relationships with others, both internally and externally;
• Enthusiastic and creative with a positive attitude;
• Experience with computers and good working knowledge of Microsoft Office products;
• Demonstrated ability to anticipate problems/conflicts and take appropriate actions;
• Ability to accept feedback, take initiative, and work in a culturally diverse environment

Please note: Personal Protective Equipment (PPE) will be worn at all times.
HepCURE has established very stringent policies and procedures to ensure safety of all staff and clients.